Refund policy

Returns/Refunds

Due to the nature of Trading Card Game (TCG) products and their collectable value, we generally do not accept returns or exchanges for change of mind. This helps ensure the authenticity, condition, and integrity of the products we sell.

Consumer guarantees: Nothing in this policy excludes, restricts or modifies any rights you may have under applicable Australian Consumer Law. If an item is faulty, damaged, not as described, or otherwise covered by your consumer rights, please contact us and we will work with you to resolve the issue.

If you are eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us through the contact form on the website or email us at customercare@nedova.com.au

If your return is accepted we will advise of next steps to finalise the return 

You can always contact us for any return questions through our contact form or email.